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Privacy Policy

EFFECTIVE: JULY 30, 2025

Your privacy is important to us. Accordingly, Pappas Restaurants, Inc. and its affiliates and subsidiaries (collectively “Pappas”, “Company,” “we”, “us” or “our”) have developed a privacy policy that covers our use, collection, transfer and storage of your information.

This policy describes the types of information we may collect from you or that you may provide when you visit the following websites: Pappadeaux.com, Pappasbbq.com, Pappasbros.com, Pappasburger.com, Pappasseafood.com, Pappasitos.com, Pappasdeltablues.com, Littlesoysterbar.com, Pappascatering.com, Pappasdelivery.com and Lubyscs.com (our “Websites”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On our Websites.
  • In email, text, and other electronic messages between you and our Websites

It does not apply to information collected by:

  • Us offline or through any other means including in-restaurant collection of information; or
  • Any third party that supports the Websites or the services provided on the Websites, including payment processors, meal reservation and/or ordering and delivery vendors including through any application or content (including advertising) whether or not the third parties may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using our Websites, you agree to this Privacy Policy. This policy may change from time to time (see Updates to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children

We understand the importance of taking extra precautions to protect the privacy and safety of children using visiting our Websites. Accordingly, we do not knowingly collect, use or disclose personal information from children under thirteen. If we become aware that we have collected information on a child under the age of thirteen, we will delete that information from our records.

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.

Information We Collect:

We may collect information from you in a variety of ways, including, but not limited to you: (i) purchasing a Pappas Gift Card or other products online; (ii) applying for a commercial credit account; (iii) registering for our e-mail club, either on our website or in one of our restaurants; (iv) completion of our “Contact Us” form or any other forms; (v) participating in an online survey; or (vi) voluntarily providing information to us through other means.

Information we collect may include (i)  your “personal information” such as your: (name, mailing address, phone number,  email address,  contact preferences;  (ii) any other indirectly or directly identifying information you share with us including correspondence with you via email, (iii) your responses to any surveys we may conduct for research purposes.  and (iv) details of transactions you carry out through our Website and the fulfillment of your orders, and, (v) information that is provided to us by a strategic business partner about you.

Additionally, as you navigate our website, our web server will automatically collect anonymous information about you, your equipment and your activities during your visit which includes navigational data and web server logs, and may include information such as your IP address, information about your browser type and operating system, and the URL from which you came to our website.

The personal information we collect is used for a variety of purposes including but not limited to: keeping you posted on Pappas’ latest product announcements, store openings, and upcoming events using our e-mail club and social media; creating, developing, operating, delivering, and improving our products, services, content and advertising; addressing product or service concerns and for loss prevention and anti-fraud purposes; for internal purposes such as auditing, data analysis, and research to improve Pappas’s products, services, and customer communications; to administer programs in which you enroll such as a contest or sweepstake or similar promotion.

How We Use Your Information

We use the information that we collect about you or that you provide us, including any personal information, for a variety of purposes, including, but not limited to: (i) keeping you posted on Pappas’ latest product announcement, store openings, and upcoming events using our e-mail club and social media; (ii) creating, developing, delivering and improving our products, services, content and advertising; (iii) addressing product or service concerns and for loss prevention and anti-fraud purposes; (iv) for internal purposes such as auditing, data analysis, and research to improve Pappas’s products, services, and customer communications; (v) to administer programs in which you enroll such as a contest, sweepstake or similar promotion, (vi) to fulfill any other purpose for which you provide it (vii) to present our Website and its contents to you, and (viii) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us .

Our website is currently not designed to respond to “do not track” signals from browsers.

Cookies and Other Tracking Technologies

In addition to the above, we may automatically collect information about you and your activities on our website through the use of various technologies, such as cookies and web beacons. We use these technologies to help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We may share this information with third-parties in connection with our usage guidelines in this privacy notice.

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. (For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information).

We may use the following cookies on our website:

Strictly Necessary Cookies: These cookies are required for our website to function correctly. These cookies do not store any personally identifiable information, but instead store preferences set by you when you request certain services on our website. If you choose to not accept these cookies in your browser preferences, some areas of our website will be inaccessible to you.

Performance and Analytics Cookies: These cookies allow us to track website traffic information, such as how many visitors are on a certain page of our website at any given time, how popular certain areas of our website is, and how visitors navigate our website. The information collected with these cookies are aggregated and anonymous. If you choose not to accept these cookies, we will not be able to use your information for website traffic information.

Functionality Cookies: These cookies allow our website to perform enhanced services for you, such as remembering preferences you set within our website. These may be set by us or our strategic business partners to offer services through our website. If you choose not to accept these cookies, some or all of those services may not function properly.

Targeting and Advertising Cookies: We may partner with certain strategic business partners to either display advertising on our website or to manage our advertisements on other websites. Our strategic business partner may use targeting and advertising cookies to serve you interest-based advertisements based on your browsing activities and interests. These cookies store unique identifiers about your browser and internet device, not personal information. If you choose not to accept these cookies, you will continue receiving generic advertisements but will not be served interest-specific advertisements.

Generally, we treat information collected by cookies and other similar technologies as non-personal information. However, if any of this information is considered personal information by local law, we will treat it as personal information.

Google Analytics. We use Google Analytics to provide website analytics services for our website. Google Analytics use cookies to gather usage information in order to help us analyze the use of our website. Information collected is disclosed to Google Analytics for this purpose. For more information please see the materials at www.google.com/policies/privacy/partners/.

Disclosure to Third Parties

We may share or disclose personal information that we collect about you or that you provide as described in this Privacy Policy:

  • With business partners that work with us to provide products and services, perform market analytics, or to help us market to current and potential customers
  • With our subsidiaries and affiliates
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Pappas’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Pappas about our Website users is among the assets transferred
  • With your consent
  • To enforce or apply our terms of use and/or other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Pappas, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • Personal information will only be shared by us to provide or otherwise improve our products, services and advertising; it will not be shared with third parties for their own marketing purposes (except as may be otherwise described to you in connection with any promotional offers with any such third parties).
  • In addition, we may share aggregated, anonymous demographic information that we gather in accordance with this privacy notice for various purposes. This information is not linked to personal information and cannot be used to identify a particular person.
  • We may also disclose information we collect in order to comply with law, legal process, litigation and/or demands from public or governmental authorities (including law enforcement). In addition, we may disclose such information in order to protect the safety of our guests or to enforce our terms and conditions.

We use Google Analytics to provide website analytics services for our website. Google Analytics use cookies to gather usage information in order to help us analyze the use of our website. Information collected is disclosed to Google Analytics for this purpose. For more information please see the materials at www.google.com/policies/privacy/partners/.

  • In the event of a reorganization, merger or sale we may transfer any and all information we collect about you to the relevant third party. In the event such a reorganization, merger or sale takes place, you will be notified via email and/or a prominent notice on our website that informs you in such change and any choices you may have regarding the information we collect about you.

We do not sell your personal information to third parties for any reason.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your email address/contact information used by Us to promote our own products or services, you can opt-out by clicking unsubscribe in the email we sent you or updating your profile, checking the relevant box located on the form on which we collect your data, logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or, by sending us an email stating your request to guestexperience@pappasrestaurants.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

Other Websites

Our website may contain links to other websites that are not associated with Pappas. Information collected about you on any such other website is covered by the privacy notice on that website, and not this privacy notice. We encourage you to review the privacy notice on that website before using or entering any personal information on that website, and to fully consider the risks associated with using or entering your personal information on that website. We are not responsible for the content, use, or the privacy policies or practices of those websites not affiliated with us.

One such third party website is involved when you purchase a gift card from us. Gift card purchases are processed by our third-party fulfillment services provider, and all information that you provide in connection with a gift card purchase is subject to the terms and privacy notice on that website. All of that information is also provided to us by this fulfillment services provider, and we will protect and use that information as provided in this privacy notice.

We may make available website features that are operated by third party social networking services. If you use such features, we may receive information that those services have collected about you (such as your name, email address, gender, locale, time zone, languages ,social media profile URL, personal website URL, biographical information, contacts, birthday, photo, list of devices, education history, work history, hometown, interests, current city, political views, favorite athlete and teams, relationship status and information, religion, name of significant other, certain security settings information, and other such information). We urge you to review and understand the information provided to us by these third-party social networking services. We may use and disclose information we collect from these third-party social networking services consistent with other information we collect about you under this privacy notice.

We may also combine information collected from third parties with information we collect from you, and other information collected from cookies, web beacons and other technologies and use the aggregated information in connection with various purposes described herein.

Your State Privacy Rights

Consumer privacy laws in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia may provide (now or in the future) their state residents with rights regarding our use of their personal information:

  • Confirm whether we process their personal information (Colorado, Connecticut, Virginia, Texas, Oregon and Montana).
  • Access and delete certain personal information (California, Colorado, Connecticut, Delaware, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Texas, Utah and Virginia).
  • Data Portability (California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Texas, Utah and Virginia).
  • Correct inaccuracies in their personal information, taking into account the nature or purpose for processing the information (California, Colorado, Connecticut, Delaware, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Texas and Virginia).
  • Opt-out of personal data processing for targeted advertising; sales; or profiling in furtherance of decisions that produce legal or similarly significant effects (California, Colorado, Connecticut, Delaware, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Texas and Virginia).
  • Either limit (opt-out of) or require consent to process sensitive personal data. (Colorado, Connecticut, Delaware, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Texas and Virginia)

The exact scope of these rights may vary by state. To exercise any of these rights please click here or call us at (713) 869-0151 or email us at guestexperience@pappasrestaurants.com.

Right to Appeal: If you receive a denial of a personal data rights request, you have the right to request an appeal. If you wish to appeal a denied request, you may do so by calling us at (713) 869-0151 or by contacting guestexperience@pappasrestaurants.com.

Global Privacy Control:

California, Colorado, Connecticut, Texas, Montana, Oregon, and Utah residents may opt out of the sale or sharing of their Personal Information by broadcasting an Opt Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

If you are a Colorado, Texas, Oregon, Connecticut or Montana resident using an authorized agent to exercise your rights to opt out of the sale or sharing of Personal Information, please see the section entitled “Authorized Agents” below for the information required when you use an authorized agent.

Authorized Agents:

California, Colorado, Connecticut, Texas, Oregon and Montana residents may use an authorized agent on their behalf to exercise the right to opt-out of sale or processing of their personal data for purposes of targeted advertising. Additional information may be needed to authenticate the authority of an authorized agent exercising the right to opt-out on a consumer’s behalf. If you are an authorized agent, please call us at 1 (713) 869-0151 or contact guestexperience@pappasrestaurants.com.

Retention and Protection of Personal Information

We take the security of your information very seriously. To that end, we attempt to limit the collection and sharing of information we collect about you and limit our collection as set forth in this privacy notice. Although we cannot guarantee the absolute security of your information, we attempt to prevent any unauthorized access or breach of our systems by following industry standard practices. If you have questions about the security of your information, you can contact us at 

When you use any of the social media platforms that may be linked to from this site, the information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the information you choose to share or submit in these instances, and we have no ability or obligation to protect it in any way.

Use of WiFi in Restaurants

This privacy notice may be supplemented and additional information may be collected about you if you connect to the WiFi networks within our restaurants. Please carefully review the terms and disclosures that are presented to you when you connect to these networks.

Updates to Our Privacy Policy

This privacy notice may be updated from time-to-time and without prior notice to you. We will indicate at the top of the privacy notice the date at which it was most recently updated. If any point we decide to use information we collect from you in a manner different that stated at the time it was collected, we will notify you by way of an email and by updating this notice. You will have a choice as to whether or not we continue using your information in this new manner.