Pappas Privacy Policy

Your privacy is important to us. Accordingly, Pappas Restaurants, Inc. and it's affiliates and subsidiaries (collectively "Pappas") have developed a Privacy Policy that covers our use, collection transfer and storage of your information. Please take a moment to familiarize yourself with our privacy practices and revisit them from time to time as this policy may change without notice.

Personal Information

Personal Information is data that can be used to identify or contact a single person. At Pappas we collect personal information of our guests only when it is shared with us. If you don't wish for Pappas to have your personal information, we ask that you do not provide it to us. Personal information that you share with us will be used consistent with this Privacy Policy.

For example, when you purchase a Pappas Gift Card or other products online, apply for commercial credit account, register for Pappas' e-mail club, contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.

The personal information we collect is used for a variety of purposes including but not limited to: keeping you posted on Pappas’ latest product announcements, store openings, and upcoming events using our e-mail club and social media; creating, developing, operating, delivering, and improving our products, services, content and advertising; addressing product or service concerns and for loss prevention and anti-fraud purposes; for internal purposes such as auditing, data analysis, and research to improve Pappas’s products, services, and customer communications; to administer programs in which you enroll such as a contest or sweepstake or similar promotion.

Non-Personal Information

At times we may collect data that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. For instance, we may collect information regarding customer activities on our website, Pappas social media pages or accounts, and from other products and services. This information may be aggregated and used to help us provide more useful information to our customers. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Pappas’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that certain identifiers are considered personal information by local law, we also treat these identifiers as personal information.

Disclosure to Third Parties

At times Pappas may make certain personal information available to strategic partners that work with Pappas to provide products and services, or that help Pappas market to customers. Personal information will only be shared by Pappas to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

At times it may be necessary or appropriate for Pappas to disclose your information in order to comply with the law, legal process, litigation, and/or demands from public and governmental authorities (including law enforcement). Pappas may also find it necessary to disclosure your information in order to enforce our terms and conditions or protect other guests. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Retention and Protection of Personal Information

Pappas takes the security of your personal information very seriously. Pappas online services protect your personal information in a commercially reasonable manner consistent with industry standards and practices. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

When you use Pappas affiliated social media platforms, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public.


We understand the importance of taking extra precautions to protect the privacy and safety of children using Pappas products and services. Accordingly, we do not knowingly collect, use or disclose personal information from children under 13, or equivalent minimum age in the relevant jurisdiction. When it comes to our attention that we have collected information on a child under the age of 13, we will delete that information.

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